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In today's time, almost everything around us is automated - whether it's doing business, cooking food or even check-in/check-out at the hotels. Self service technology provide a unique way to check-in and check-out at the hotels, but at the same time digital health solutions it also has some disadvantages. Every technology has its own pros and cons, but it depends on us how we can overcome from it.

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Advantages and Disadvantages of online hotel check-in.

There are various advantages and disadvantages of online hotel check-in and check-out solution -

The Pros

Reduce Cost- Replace the hotel staff with the machine because unlike employees you don't need to pay for the machines or even can save on staff hiring cost.

Swift Check-in/Check-out- Self-service technology will be beneficial for both the customers and the hotel staff, especially for those guests who are in a hurry and want a fast check-in and check-out process.

Increase Revenue- With the self-service capability, hotel industry can increase their revenue as they have fewer employees to pay. In addition, kiosk technology can add value to your business as it will provide fast check-in & check-out process in comparison to manual, this technology enable to lure new customers more easily.

Increase Customer Retention- Kiosk technology has not just provided flexibility to reduce costs and increase revenue, it also helps to enhance the customer satisfaction as we all know that customer satisfaction is everything.

Self Check-in/Check-out Take up Less Space- Kiosk can take up a very less amount of space at the hotel lobby in comparison to single traditional check-in and check-out front desk.

The Cons

Lack of Personal Interaction- It can be irritating for the customers to check-in via machine because they do not get any personal attention from the machine and also they cannot have a brief conversation with it, but all these things they can do with them who are behind the counter.

Difficult to use- Self-service technology is easy to use for them who have a little technical knowledge but it will be difficult for those who don't have any idea about the kiosk technology; especially, when they require assistance or when bar codes are not scanning properly.

It cannot resolve complex issues for the guests and it's not possible for the hotel staff to keep a close eye on every customer transaction on self-checkouts.

Costly Installation- The installation of self-service system is very costly. Business organizations, who have very limited budget, don't even think about it. Business owners also have to bear some cost on a training program which would be provided to their employees, else staff won't be able to manage the machine properly. You have to also pay the regular maintenance charges when the self-service system is put into your place.

As we know, every issue has a solution then don't be panic of using a kiosk system because nothing makes a customer happier than a quick service or response.

Hope you enjoy the article!

A business is often recognized by its legacy products and services. It is really hard to build and maintain the brand value of the business. However, by launching creative and users interest products, the brand itself becomes the face of the product and is promoted by loyal users with time. Many businesses even today run on their legacy products and people are still using them. But for how long?

It's a known fact that change is the only constant thing in the universe. So how can a legacy application, product or service could sustain the hard reality of digital transformation? The evolution of various trends and technologies have uplifted market scenarios and users' expectations. A legacy solution cannot always meet the requirements of the user. Specifically, in the case of software applications, a legacy product cannot sustain the technological changes if not modernized.

How do businesses realize that their legacy solution needs a revamp and modernization? How a software development company can assist them in maintaining the efficacy of the legacy or else help them modernize the solution? We shall elucidate more on this to clear your doubts. We bring to you 7 signs that prompt that a business needs to modernize their legacy services.

The first sign that shouts out loud that the application solution needs modernization is that it is outdated. This means it is no longer supported by the vendors associated with it. Software development involves a lot of association of external vendors, especially for updates and maintenance. When such vendors terminate their support, then automatically the software application performance gets affected as they don't get proper service and maintenance on time. This is the first call for business to switch to latest trends and modernize their products and services to sustain in the market.

Like mentioned in the first point, performance gets affected when the software application doesn't get proper support and maintenance on time. However, as time passes, the product or service runs out with their power and automatically starts to perform low and slow. It throws multiple errors, prompt glitches, asks maintenance and service, takes ages to perform a single task and more. Such tantrums thrown by the software application is a sign that legacy modernization is necessary for the business . the legacy needs improvement and modernization so that it functions well and attracts users simultaneously.

It is quite an advent that the applications built on old age languages cannot withstand the applications developed on the latest languages. Even if a business wants to maintain the legacy solutions they need to look for developers who are aware of such languages. However, they do come at a price as they are very scarce. For instance - there are still many COBOL based applications and people who are aware of the language. They are very expensive to hire and maintain service. Thus, it would be the best move to switch to modern applications which are cheap and convenient.

If a business continues to go with the legacy software applications and services, there are chances that they might want to train and develop their employees to maintain the solution. Hiring new employees and training them on the old system is quite a time consuming and hectic affair. The new hires most probably would be familiar with the latest trends and it becomes difficult for them to learn and adapt old technology which might not be very user-friendly. This indicates that it's time to move on and modernize the legacy solutions.

Growth of any business starts with their flexibility to adapt to change. The new era is all about the introduction of the latest trends, technologies which cater to the needs of the users and growth of the business. Legacy software solutions stagnate the growth of the business as they don't make changes in the system and lose many customers. When the business is no longer fit to serve the purpose of what they were supposed to, they lose their brand value and customers eventually.

Who would want to use solutions and services that do not offer any security wall to safeguard the solution from the external threat? No one! An old age software built on old age technology cannot provide security solutions and there are high chances of the virus, malware attaching the system. Even the software engineers would find it difficult to fix the system as the technology is old. Today, every software solution is embedded with security features to safeguard the data and critical information from external threats.

Last but not least, the hardware challenges of legacy software solutions cannot be ignored. In old times, there was a lot of hardware involved in the legacy software systems. Also, the size of the hardware would be big to manage and maintain. Today, almost every other company heavily rely on the cloud to avail most of the hardware and software solutions without bulging a hole in the pocket or manage space to keep the systems physical in office. Unlike present times, legacy systems were more physical. This again calls for modernization of legacy systems to get rid of old technology and build something new based on the latest trends.

Conclusion

Wrapping up, there is no question if business should go for modernization of legacy solutions or not. It's a need that is pushing businesses to develop changes so that they can sustain themselves in a competitive environment. Having a legacy to carry on in such a dynamic market is a big task which is tedious as well as expensive. Modernization of legacy services is the only solution that can keep a business going and productive with time.